Customer Support

 

We provide technical support, backed up by extensive knowledge, to facilitate fast issue resolution for our customers 24/7, anywhere and everywhere in the world.

 
 

Global Support at your fingertips, around the clock.

Whether you have a question in regards to the Fredhopper Discovery Platform, or you need assistance resolving an issue or you have a really good suggestion for a new, innovative feature look no further than our dedicated Customer Support team.

Dedicated Communication Channel

Easy to engage; utilize a customer facing Service Desk portal as your single channel for raising incidents or service requests with the Support team.

Single point of Contact

Dedicated support; engage with your main point contact for all requests and incidents to ensure they are acted on in a timely manner.

Round the Clock

Round the world support; receive support 24 hours a day, 7 days a week, 365 days a year, Globally, we are here to help.

 

Key Deliverables

Efficiency and effectiveness delivered in equal measure, around the clock.

EFFICIENCY DELIVERED

Structured and rapid response; we strive to resolve all incidents as efficiently as possible by utilizing ITIL processes and working closely with other business teams to deliver the best possible outcomes.

EFFECTIVE SUPPORT

Successful resolution; we are highly effective in all business regions with local teams that provide the necessary support at any time of day or night.

 

We get a solid, dependable service from FredHopper and I feel there is a culture of continuous improvement. Support requests are always swiftly and clearly handled by your team.

Simon Toon,
Head of ecommerce Technology Services

 
 

See us in action

Customer Success

Learn more about Customer Success.

Technical Consulting

Learn more about Technical Consulting.

Merchandising

Visit our Merchandising Solution here.

 
 

Ready for More?