We provide technical support, backed up by extensive knowledge, to facilitate fast issue resolution for our customers 24/7, anywhere and everywhere in the world.
Whether you have a question in regards to the Fredhopper Discovery Platform, or you need assistance resolving an issue or you have a really good suggestion for a new, innovative feature look no further than our dedicated Customer Support team.
Efficiency and effectiveness delivered in equal measure, around the clock.
Structured and rapid response; we strive to resolve all incidents as efficiently as possible by utilizing ITIL processes and working closely with other business teams to deliver the best possible outcomes.
Successful resolution; we are highly effective in all business regions with local teams that provide the necessary support at any time of day or night.
We get a solid, dependable service from FredHopper and I feel there is a culture of continuous improvement. Support requests are always swiftly and clearly handled by your team.
Head of ecommerce Technology Services