The Kooples case study

 

The Kooples worked with Attraqt to implement a global customer-centric personalization strategy, and as a result significantly increased its global conversion rates.

 
 
 

Founded in 2008, French fashion retailer, The Kooples, has quickly become a global icon. Famous for its gender-fluid style and high-end products, the company has grown rapidly to establish more than 450 retail stores across 36 countries.

 

Challenge

The Kooples main objective was to improve its cross-sell, up-sell and personalization opportunities across their online stores. To achieve this, the retailer needed a personalization solution, that was able to fully support The Kooples’ multilingual, multi-currency websites and be able to respond to consumer behavior in their core markets: UK, USA, France, Germany and Switzerland.

 

Solution

Working with Attraqt, The Kooples was able to make swift improvements in the following areas:

Localized Recommendations Strategy: Having implemented the Attraqt XO, The Kooples had an ability to A/B test a number of recommendations’ strategies in each of their key markets. This resulted in a significant increase in conversion rates and overall company turnover.

Optimized Product Recommendations: With Attraqt XO, The Kooples was able to A/B test customer-centric algorithms based on complementary rules. This resulted in optimized product recommendations, which significantly increased The Kooples turnover.

Increased Average Basket Value: The Kooples could now make recommendations based on the contents of the customer’s basket, which resulted in a significant increase in sales.

 

 

"We’re incorporating personalization to our email and overall omnichannel strategy. We believe omnichannel is the future of retail, and we want to digitize our points of sale by aligning our offline and online strategies. We will also roll-out the Attraqt recommendations system across the in-store devices for the use of sales people on the shop floor.”

Darwin Chau 
Online Country Manager, Europe, The Kooples

 
 

Results

  • Commercial Value

    10% increase in conversion rates

    9.5% increase in average basket value

    7.4% increase in turnover

 
 

Ready for more?