Personalize at scale

Create highly relevant experiences for each moment on the shopper journey

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Our open platform ingests, enriches and understands disparate data sources and signals to better understand and act on customer intent in real-time

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Search and Suggest

Use AI to adapt search results to each individual user. Match shopper intent at each stage of the navigation path

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Browse and Filter

Organize categories to fit each customer's needs, while defining high-level rules to match your own commercial objectives

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Content and Product Recommendations

Integrate both content and products to suggest relevant and inspiring items that resonate with shopper intent and need

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Discovery and shopping assistant

Guide shoppers effortlessly through your product catalog. Build onboarding scenarios to enable direct input from your visitors and help them find the right product. Enable self-learning algorithms to learn from every interaction to refine every recommendation on the shopper journey

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Targeting and Dynamic Messaging

Personalize messaging on any channel, from email to mobile app notification, and send the right message to the right user at the right time

Ai-powered personalization

  • ONE-TO-ONE
  • SEGMENT-BASED

- ONE-TO-ONE

Enable 1:1 personalization that delivers individualized, omnichannel micro-experiences

Support and guide customers throughout their journey, from discovery, to purchase and beyond. 

Apply smart merchandising rules. And configure, test and deploy these personalization algorithms in real-time to build high-performance personalization strategies.

 

- SEGMENT-BASED

1:1 personalization is not always necessary or possible

Identify and define relevant profiles and activities to build groups based on specific shopper behaviour patterns.  Access specific algorithms to automatically create audiences or visitor segments. The define and present the most relevant content and products for each.

Channels

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Website

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Mobile & App

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Email

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Chatbot

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Call Centers

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Data enrichment

Collect, unify and refine your data from all signals to ensure reliable product and customer data to build your personalized journeys

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Powerful AI

Use our high-performance algorithms and bring your own to generate intelligent personalization, ensuring the most powerful combination of algorithms for each use case

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Smart Merchandising

Guide and inspire each shopper throughout their journey, seamlessly blending the benefits of AI with your key business strategies

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Advanced testing & analytics

Build your strategies in a test and learn approach and monitor your performance to power experiences that deliver the best outcomes

Key Benefits

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Understand your customers better

Connect touch points to gain a unified view of each customer. Understand the state of the customer buying decision in the shopper journey

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Build unique shopper experiences

Leverage your data, define the best algorithm configuration and align it with your business requirements to deliver the most relevant shopper experiences in real-time

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Maximise business impact

Build the best experiences in a test and learn approach, follow-up performance and quickly identify optimization opportunities

Ready to see our platform in action?