We do not define Customer Success purely as a function. Customer Success is everything we do — across Product Management, Engineering, Sales, Marketing, Professional Services, Support, Finance, etc. — to generate strong outcomes and experiences for you, our partners and customers.
We strive to help our customers achieve both outstanding Customer Outcomes (CO) and exceptional Customer Experiences (CX) through a continuous process of Customer Success service.
We're continuously assessing how well we are delivering to your needs, to identify ways to improve our customer success service, on an ongoing basis.
We deliver regular reporting and insights to help you understand & identify new opportunities for optimising performance on the fly.
We provide regular account reviews providing data, insights and recommendations to ensure you are accruing the best possible investment on returns.
We strive to provide strategic recommendations that will provide the opportunity to further improve your ecommerce performance.
A successful on-site search optimisation exercise resulted in an additional 300k in Harvey Nichols annual search revenue.
Delivering a powerful combination of creativity and automation.