Customer Success
Customer Success is more than just Customer Success Managers - it is a company-wide philosophy, to be successful together
Working towards shared success
We do not define Customer Success purely as a function. Customer Success is everything we do — across Product Management, Engineering, Sales, Marketing, Professional Services, Support, Finance, etc. — to generate strong outcomes and experiences for you, our partners and customers.
Customer outcomes + experiences
We strive to help our customers achieve both outstanding Customer Outcomes (CO) and exceptional Customer Experiences (CX) through a continuous process of Customer Success service.
Dedicated advice
We're continuously assessing how well we are delivering to your needs, to identify ways to improve our customer success service, on an ongoing basis.
Real-time guidance
We deliver regular reporting and insights to help you understand & identify new opportunities for optimising performance on the fly.
Continuous knowledge building
We provide regular account reviews providing data, insights and recommendations to ensure you are accruing the best possible investment on returns.
Influencing commercial returns
We strive to provide strategic recommendations that will provide the opportunity to further improve your ecommerce performance.
We get a solid, dependable service from Attraqt and I feel there is a culture of continuous improvement. Support requests are always swiftly and clearly handled by your team.
Simon Toon,
Head of ecommerce Technology Services
See us in action
Harvey Nichols Search Optimisation
A successful on-site search optimisation exercise resulted in an additional 300k in Harvey Nichols annual search revenue.
PrettyLittleThing
Delivering a powerful combination of creativity and automation.
La Redoute
Providing highly targeted content for each shopper profile resulted in a 40% increase in CTR from recommendations.